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Support for the SAS System

Support for the SAS System is shared by SAS and your installation or site. The Institute provides maintenance for the software; one or more SAS Support Representatives at your site are responsible for providing you with direct user support.

SAS Support Representatives are knowledgeable SAS users who support the other users at your site. The SAS Technical Support Division is available to assist your SAS Support Representative with problems that you encounter.

Working with Your SAS Support Representative

At each site, one or more SAS Support Representatives have been designated as the "first point of contact" for SAS users who need help resolving problems. If you do not know the names of your SAS Support Representatives, you can obtain this information from the display manager SITEINFO window (described in the next section).

If the SAS Support Representative is unable to resolve your problem, then he or she will contact the SAS Technical Support Division for you. If a SAS Support Representative is unavailable, then you are welcome to contact SAS Technical Support directly.

SAS Technical Support

The SAS Technical Support Division can assist with suspected internal errors in SAS and with possible system incompatibilities. It can also help answer questions about SAS statement syntax, general logic problems, and procedures and their output. However, the Technical Support Division cannot assist with special-interest applications, with writing user programs, or with teaching new users. It is also unable to provide support for general statistical methodology or for the design of experiments.

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