Oklahoma State University staff are ambassadors for OSU. Often, they are the first,
and even the most important, contact for a person on the telephone, a student in need of assistance, or a person
in need of answers.
With this in mind, OSU Human Resources/Training Services has developed the OSU
Ambassador Program to enhance the knowledge and skills of the people who
play this critical role in the public perception of OSU and its smooth,efficient operation. Successful
completion shows a desire for continuous learning and improvement.
Why an Ambassador Program?
OSU staff have expressed a desire to enhance their skills through a formalized program designed specifically for
their needs. The OSU Ambassador Program is a program to help you develop both
professionally and personally to increase your contribution to OSU.
How Does the Program Work?
The program consists of 30 hours of seminars. The 15 hours of required core courses focus on basic functions of all
employees. The 15 hours of specially marked electives are selected by you to meet your particular job needs and
interests. If you have attended any of the core programs within the last 12 months, you may not need to repeat the
program. Simply call OSU Human Resources/Training Services (405) 744-5374, and let them know the program and date
attended.
What are the Required Courses?
There are six required courses:
• At Your Service! (3 hours) will show you how to deliver top quality OSU service.
• Building Interpersonal Skills (3 hours) improves interaction with others, dealing with emotions and tense
situations, persuading, and selling your ideas.
• The University Culture (2 hours) explains how we all fit together, and includes
a “big picture” of the structure of OSU, its mission, and how we operate.
• The Student Perspective…Why We Are Here (2 hours) improves your understanding
of what students experience and how we can work together to maximize their university experience.
• The Indispensable Employee (3 hours) reinforces key qualities that help you get
ahead in your career, enhancing your contribution to OSU.
• Safety is Everybody’s Business (2 hours) tells you what to do if you or
someone is injured on the job as well as tips for you to make our environment safer.
What are the Electives?
Electives will vary from semester to semester. Typical electives will include the following:
• The Administrative Assistant Advantage (6 hrs) $99.00
• Any Computer Training (3 hrs) FREE!!
• Assertiveness Training (3 hrs) $49.00
• Disability Etiquette (2 hrs) FREE!!
• Disability: Issues and Paradigms (2 hrs) FREE!!
• Exceptional Customer Service (6 hrs) $99.00
• FERPA Training (2 hrs) FREE!!
• FISH! Philosophy: How to Catch a World-Famous Attitude (3 hrs)
FREE!!
• Generation What? (6 hrs) $99.00
• How to Handle Difficult People (3 hrs) $49.00
• Journey to Inclusion (2 hrs) FREE!!
• Respect for Diversity (2 hrs) FREE!!
• Sexual Harassment/Gender Discrimination Policy Training (2
hrs) FREE!!
• Take a Deep Breath (3 hrs) FREE!!
• Workplace Ethics (3 hrs) $49.00
Electives will be specially marked on the Calendar of Programs found on the OSU Human Resources web page at
http://hr.okstate.edu.
How Do I Decide What Electives to Choose?
Not all employees share the same responsibilities or work with constituents in exactly the same ways.
To address different job duties, we have provided electives which encompass many areas. Choice of electives
depends largely upon what you do and how you interact with people on a day-to-day basis. We suggest you visit
with your supervisor and select the electives that are most beneficial for your particular position.
You will successfully complete the elective portion of the Ambassador Program by
attending any combination of approved elective classes that total 15 hours.
Are Courses Available Only to Those Enrolled in the Program?
No. All required courses and electives are open for enrollment by everyone.
How Do I Keep Track of the Programs I Have Attended?
When you enroll for the Ambassador Program, you will be given a record sheet on
which to document the seminar title and date you take the seminar.
What Happens When I Complete All of the Requirements?
Once you have finished the required 30 hours of training, send a copy of the completed record sheet to OSU
Human Resources/Training Services, 106 Whitehurst. We will verify your attendance and issue a framed certificate
showing your successful completion of the OSU Ambassador Program.
How Long Does it Take to Complete the Program?
Some employees will be able to complete the entire program in one year; however, employees have up to two years to
complete the program requirements.
What Does the Program Cost?
The cost of the program varies depending upon the courses
you choose. Individual cost of each seminar will be shown in the
Seminar Descriptions found on
http://hr.okstate.edu.
How Do I Enroll in the Program?
Once you and your supervisor have decided which courses are appropriate for you, you should notify
OSU Human Resources/Training Services of your intent to participate in the program. You may do this at any time by
electronic mail, via the OSU Human Resources web page at
http://hr.okstate.edu
or by calling (405) 744-5374. As a convenience, we have purchased a specially prepared attaché case with the
Ambassador image for your personal use as you attend the program.
Once you have enrolled in the program you may register for individual classes in one of four convenient ways:
• E-mail:
osu-trng@okstate.edu
• Web:
http://fp.okstate.edu/hrosu/amb_enroll.htm
• Mail: OSU Human Resources/Training Services, 106 Whitehurst
• Phone: (405) 744-5374
If I Have Questions, Whom Do I Ask? If you would like to talk to someone regarding this
program, call OSU Human Resources/Training Services at (405) 744-5374.
